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Frequently Asked Questions

Frequently Asked Questions

Discover the unparalleled purity of Spirulina and Chlorella tablets from ENERGYbits.

Discover the unparalleled purity of Spirulina and Chlorella tablets from ENERGYbits.


ACCOUNT LOGIN & TRACKING

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SHIPPING POLICIES

International orders?

Can you ship to Australia?

We are currently not shipping to Australia directly for a variety of logistical reasons. We recommend ordering from our Australian partner Freya at https://www.aussieascension.com. They are a verified partner of ENERGYbits.

Alternatively, we recommend setting up an account with www.myus.com which allows you to have ANY product from ANY company in the USA consolidated and shipped to you. They ship millions of orders every year so they are able to negotiate FAR cheaper international rates than we can AND you are able to have your order from us (or from any other USA company) shipped using a USA address, so you only pay USA shipping rates.

We are working on a new solution in 2024, so stay tuned!

For more information please: View Full Policy

Does ENERGYbits Distribute in the UK, CA, INTL?

Unfortunately, we do not currently have distribution outside the USA, but we are working on it. We are a very small company, and international distribution is challenging. But if you have any recommendations for an importer, please pass along our information. But right now, the only option we have for you is to order from the US and pay the international shipping costs and customs fees. Note that all customs, duty and tax are the responsibility of the customer and international shipping can take around 4+ weeks for delivery depending on where the final destination is located. Here are the charts to calculate shipping based on your location and order size.

Note that if you order two items or more, the cost for shipping does amortize a bit better. Email us for a discount code 😊

 

U.S. Shipping Questions

How long does shipping take for U.S. orders?

We do our best to ship out all orders from our fulfillment center within 1-2 business days of receiving your order. Standard US delivery typically takes 5-7 business days after we ship.

For more information please CLICK HERE

BITS® PRODUCT FAQ's

What is the difference between ENERGYbits® and BEAUTYbits®?

The short answer is there is NO difference at all between BEAUTYbits® and ENERGYbits®. They are exactly the same – it’s just a branding/packaging difference.

The reason why we have two spirulina algae brands is because our Founder/CEO (Catharine Arnston) started our company in 2010 as a result of her younger sister developing breast cancer (see the attached founders story). As a result, women’s health is very important to her and to our company.

But for the first couple of years of our operations we noticed that women weren’t purchasing our algae. It was primarily men. So, Catharine asked some of her women friends why women weren’t buying our algae and they told her the name and blue packaging of ENERGYbits® was too masculine.

Since Catharine wanted women to be healthy too, and since the high concentration of protein and antioxidants helps improve skin and hair health, she decided to create a second brand of spirulina, package it in pink and give it a fun, name, BEAUTYbits® that would be more welcoming to women. And it was. Just these two small changes made a big difference. Now we sell to as many women as we do men.

Algae is the most healthy, natural, and nutrient dense food in the world and will improve the health and vitality of anyone who takes it –especially women so we wanted to do our best to help them feel comfortable.

Why are VITALITYbits® 50/50?

VITALITYbits are a combination of ENERGYbits and RECOVERYbits – 50% spirulina and 50% chlorella algae. The benefit of taking VITALITYbits is that you’re getting some of each algae, in one tablet. You are not able to customize the amounts of spirulina and chlorella like you would be if taking them separately. We do recommend both spirulina and chlorella for their varying health benefits and VITALITYbits are a great option should you only want one product and the benefit of both algaes.

How many grams of protein are in a tablet? 

Our tablets are each 0.25 grams (250mg) of algae. A serving of 30 tablets of spirulina algae provides 5 grams of amino acids which is the equivalent of 50 grams of animal protein. This is why spirulina algae is the most efficient source of protein in the world. It is 99% bioavailable within just a few minutes.  

This high availability and high efficiency contrasts to animal protein which often takes up to 3 days for your body to break it down to amino acids (so the aminos can be absorbed). During this long process, many of the aminos get lost so often you end up absorbing just 10% of them ie. 5 grams as aminos. The net effect is that a serving of 50 grams of animal protein often provides just 5 grams of aminos which is exactly the same amount of aminos that you get from 30 tablets of spirulina. That’s why refer to our algae tablets as “efficient nutrition!

Do BITS® tablets expire?

All of our products are labeled with an expiration date of 2-3 years from the time it is harvested. This date is stamped on the back of each bag. While this is a requirement, the cool thing is that algae actually has a much longer shelf life and virtually never goes bad when kept out of direct heat/light.

To maintain lasting freshness, we recommend that you store your bag in a cool dry place away from sunlight, or in the refrigerator. One of our canisters is a great receptacle for storing and dispensing your daily algae regimen.

How to store BITS®?

Algae virtually never goes bad when kept out of direct heat/light. To maintain lasting freshness, we recommend that you store your bag in a cool dry place away from sunlight, or in the refrigerator. One of our canisters (which are eco-friendly) are a great receptacle for storing and dispensing your daily algae regimen.

RETURN POLICY

We proudly stand behind the quality of our algae tabs and offer a 30-day money-back guarantee for unopened bags of Bits®.

We proudly stand behind the quality of our algae tabs. But since our Bits are food, we are not allowed to accept returns if the packaging is open. If the packaging is intact, or if you are returning something other than our Bits, we will gladly accept returns for 30 days from the order date. Since we cannot refund any opened bags of Bits, we encourage you to try single servings of our Bits first. Click Here

So, as long as the bag of Bits is unopened, we will gladly provide you with a full refund within 30 calendar days of the order date. Your refund will be for the original purchase price, minus the shipping and handling charges and payment processing fees.

If we have processed your order incorrectly or shipped you a defective item, we will gladly take back that item and issue you a full refund. The refund will be for the purchase price, sales tax, original shipping, and return shipping costs and we will take whatever corrective action you request on your return form. Please contact us within 48 hours of the wrong items being received at customercare@energybits.com.

BITS® NUTRITION FAQ's

Swallowing v.s Chewing BITS®

Our algae tablets are not made with any sort of tablet “coating”, so whether you choose to swallow them or chew them, your body will absorb the tablets just the same!

 

What kind of protein is in Algae?

It’s important to note that not all proteins are created equally. Proteins are comprised of amino acids, and while the body naturally produces 12 amino acids, nine must be obtained from food sources. These nine amino acids are referred to as the “essential” amino acids and proteins that contain all of the essentials are called “perfect” proteins. Spirulina is a perfect protein. It’s an excellent option for those who are interested in upping their protein intake without taking on excessive calories, carbs or fats in the process.


The protein in Spirulina is highly usable and has a net protein utilization rate of between 50-61%. Animal protein for example has other things to consider like saturated fat and will not always be a complete usable source. A serving of 30 tablets of spirulina algae provides 5 grams of amino acids which is the equivalent of 50 grams of animal protein. This is why spirulina algae is the most efficient source of protein in the world. It is 99% bioavailable within just a few minutes.   This high availability and high efficiency contrasts to animal protein which often takes up to 3 days for your body to break it down to amino acids (so the aminos can be absorbed). During this long process, many of the aminos get lost so often you end up absorbing just 10% of them ie. 5 grams as aminos. The net effect is that a serving of 50 grams of animal protein often provides just 5 grams of aminos which is exactly the same amount of aminos that you get from 30 tablets of spirulina. That’s why refer to our algae tablets as “efficient nutrition!


Spirulina has more protein comparatively by weight than steak. So, if you were to take ENERGYbits and weigh them out equal to the weight of a piece of steak it will have more protein and is more bioavailable protein. You can up your intake of algae for more protein, they are a food so you can take all you wish!

BITS® vs. Veggies - learn more

Both chlorella and spirulina are so dense in nutrition that one tablet can replace the micronutrition content of a whole plate of vegetables. 10 tablets is equal to the micronutrient content of about 5.5 lbs of various vegetables!

In fact, when comparing by weight, each tablet contains the following:
- high superoxide dismutase (7,000 x cabbage)
- high chlorophyll (500 x arugula)
- high protein (3 x steak)
- high glutathione (1,400 x beef)
- high iron (48 x spinach)
-high beta carotene (20 x carrots)
-high vitamins and minerals (40+)

When (what time) to take BITS®?

Our usual recommendation is to take ENERGYbits® in the morning/before a workout/afternoon since spirulina is an energizing algae. We recommend RECOVERYbits® at night since chlorella is a detoxifying algae, and your body detoxes the most while sleeping. That being said, you can take algae at any time of day and still receive all the same health benefits!

Which BITS® product should I choose?

Here are our dosage charts, our FAQ, and our nutrient chart links for each product are below to help you choose which product is best for you and learn more about what sets ENERGYbits® apart from the rest.

In terms of the benefits of each type of algae, please refer to the descriptions below to help you choose which product is the best for you!

We sell two different algae and what they do in your body is as different as night and day. All our algae tablets are grown organically, are NON-GMO and have just one ingredient and one calorie and NO binders, sugar, caffeine, chemicals, soy, gluten or anything artificial. We recommend including both types of algae in your diet.

ENERGYbits® are SPIRULINA ALGAE - a blue green algae. Spirulina will satisfy hunger and deliver a steady stream of energy and focus to consistently and naturally improve your vitality, mental acuity, and overall endurance and performance.

RECOVERYbits® are a CHLORELLA ALGAE - a green algae. Chlorella will remove toxins, build your immune system, prevent colds, slow aging, remove muscle pain and lactic acid, speed recovery from workout or injury.

VITALITYbits® are 50% spirulina and 50% chlorella so you get a bit of all the above benefits. Since each tablet is half and half it is half the amount of taking the full product on its own, so 20 VITALITYbits has the equivalent of 10 tablets of spirulina, but also contains the equivalent of 10 tablets of chlorella.

BEAUTYbits® are the same as ENERGYbits (spirulina) and I would be happy to send you an explanation about why we have two products that are the same.

Does algae interfere with fasting?

Incorporating spirulina or chlorella into your fasting routine typically does not interfere with the fasting process. Both spirulina and chlorella are nutrient-dense algae known for their numerous health benefits, and they can complement fasting in several ways.

Firstly, these algae are low in calories and carbohydrates, which means they are unlikely to trigger a significant insulin response that could disrupt the metabolic state of fasting. This allows individuals to continue reaping the benefits of fasting, such as improved metabolic health and weight management.

Moreover, spirulina and chlorella are rich sources of essential nutrients, including vitamins, minerals, and antioxidants. During fasting, when the body is in a state of heightened detoxification and repair, these nutrients can support overall well-being and help mitigate any potential nutrient deficiencies.

Additionally, spirulina and chlorella contain compounds such as chlorophyll and phycocyanin, which have been shown to have anti-inflammatory and detoxifying properties. These properties can complement the body's natural detoxification processes during fasting, promoting a more efficient elimination of toxins and metabolic waste.

Does BITS® test for heavy metals?

We test our algae every year and we use different labs to test for different things. Our most recent metals testing was in February 2022. We did nutritional testing August 2022, and our most recent micro-toxin testing was October of 2023. However, we do not email the tests to prevent the tests from being altered. It’s unfortunate that there are people out there who would do such a thing, but it does happen. Note that we have been sourcing our algae from the same growers in Taiwan for over 10 years, so we are confident in the consistent quality of their crops

Please email us for more details!

Medication interaction information

The only thing to note is that because chlorella algae is a detoxifying algae, we recommend taking chlorella 2 hours before or after medications/supplements. There is a small chance it could detect an ingredient in any medications or other supplements as a “toxin” and interfere with absorption. Spirulina should be safe to take at any time.

Please email us if you would like more information.

Can my pet take BITS®? 

Both Spirulina and Chlorella algae are safe and good for all pets - for cats, dogs and virtually all animals. Here are dosing recommendations according to animal weight:

Up to 14 LBS 2-4 tablets

15-29 LBS 4-5 tablets

30-49 LBS 5-7 tablets

50-79 LBS 7-10 tablets

80+ LBS 10-15 tablets

Spirulina algae is considered safe for pets due to its natural composition and numerous health benefits. This blue-green algae is rich in nutrients, including protein, vitamins, minerals, and antioxidants. Its safety for pets stems from its organic origin and lack of harmful additives or toxins.

Furthermore, spirulina is easily digestible for most pets, making it a convenient and efficient supplement to incorporate into their diet. It can support their overall health and well-being by boosting their immune system, promoting healthy skin and coat, and providing essential nutrients.

Numerous studies have shown that spirulina can be safely consumed by various animal species, including dogs, cats, birds, and even fish. However, as with any dietary supplement, it's important to consult with a veterinarian before introducing spirulina to your pet's diet, especially if they have specific health concerns or medical conditions.

In conclusion, spirulina algae offers a natural and safe way to enhance the health of pets, providing them with essential nutrients and supporting their overall vitality.

 

BITS® DISCLAIMER INFORMATION 

DISCLAIMER: THIS INFORMATION DOES NOT PROVIDE MEDICAL ADVICE. The information, including but not limited to, text, videos, graphics, images and other material are for informational purposes only. The purpose of this information is to promote broad consumer understanding and knowledge of algae. It is not intended to be a substitute for professional medical advice, diagnosis or treatment. Always seek the advice of your physician or other qualified healthcare provider with any questions you may have regarding a medical condition or treatment and before undertaking a new health care regimen, and never disregard professional medical advice or delay in seeking it because of something you have read on this website. 

COMPANY FAQ's

Company operating hours

Our team works online Monday through Friday 9-5 EST and we are reachable by customercare@energybits.com and 617-219-9679. Please keep in mind, we have a small (but mighty) Customer Care team, and we will get to all voicemails, but for a quicker response please email 🙂

 


STILL HAVE QUESTIONS?

Still have questions?

Email: Customercare@energybits.com

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